You have GOT to be kidding me
Aug. 16th, 2008 06:37 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
beandelphikiAnother one for the, "the universe hates me," file:
The last school I applied to was Mount Royal College. Not my first choice, but the U of C fell through over a bunch of red tape. Mount Royal was nearly the same deal - they needed change-of-name forms that I'd long since lost all my copies of - but since Mount Royal's deadlines are so much more relaxed than the U of C's, I was able to get them a copy before the deadline for transcripts (which was August 1).
I personally hand-delivered that copy to the Registrar's Office on July 29. At the time, the woman who took the form told me they would now be able to start processing my application. Which I took to mean, "We now have all your documents."
Apparently NOT. Despite the fact that it was only 3 days from the deadline and she had my records open in front of her at the time, the woman I spoke to did not bother to tell me that they hadn't received my SAIT transcripts yet.
So for the past two weeks and some, I've been merrily going along thinking my application was being processed, and waiting to hear yay or nay.
I was starting to get concerned though, and when my sister received HER acceptance letter to their General Studies program (something which, incidentally, I can only WISH I had taken when I was able) on Tuesday, I thought WTF is the delay, it's mid-August!
So I logged on to MyMRC, and it tells me that I'm missing documents.
I called Mount Royal first thing in the morning on Wednesday and asked what gives. They told me that my SAIT transcripts never arrived. What? I told them I was led to believe that my records were complete, and could they check again?
They had someone actually go and pull out my physical file and check it - nope, nada, sorry. My mother picked up this message, as I had to go to work.
So yesterday, I called SAIT Customer Service, as they have no separate, "Admissions," department to call.
After sitting around on hold for 15 minutes (actually a wonderfully short wait time, considering), I reached someone who listened to my tale of woe with a, "Wow..." and promised to patch me through to someone in Transcripts directly. Instead, she typed the number wrong, and Telus hung up on me. ARGH.
I tried again, and got a different rep. I explained again what the situation was. He checked my records and reported that they have a record of my requesting transcripts sent to the U of C back in April. Those were sent.
They have no other record of a transcript request. I told him that I came in July 4th, and that I was only given a temporary receipt for some reason.
A-HA. Their whole system was DOWN on July 4th. There IS a record of me coming in that day and holding a cash transaction with one of their cashiers. And that's where the trail ends...because after they got their system back online, my particular ball got dropped rather than followed up on.
My request was never processed. Transcripts were never sent. The unspecified cash transaction has just been sitting unnoticed in their system these six weeks.
FAIL.
The Customer Service guy explained that I'd have to come in and sign another request form (once we'd established that I don't have access to a fax machine, although, "we don't normally fax these, but...") because they HAVE to have my signature on the form. He promised that they wouldn't make me pay it twice, how nice of them.
He coolly asked when the MRC deadline for transcripts is; a cool that entirely disappeared when I said that the deadline passed two weeks ago. HOWEVER, I added, Mount Royal accepts last-minute applicants up until, well, the last minute or the program is full...whichever comes first. He kindly expressed relief that I might still have a chance to get in. (Plus I'm sure he was relieved that my not getting in might not be All Their Fault, Oops.)
SO.
So YESTERDAY, I got up with the fucking chickens and dragged myself numbly to the SAIT campus. When my number was up, I explained the whole story once again to a lady in Customer Service. She was appropriately horrified by the whole affair ("Oh my god, that's horrible!"), and took my temp receipt with her off directly to the Transcripts department to see what she could do.
Aaaand, upshot is that I got my transcripts in a specially sealed envelope ("Warning: opening this envelope will caused, 'OPENED' to appear in the red panel,") to personally hand-deliver to Mount Royal. Which I promptly did.
And by then it was noonish, and I went to work for my 8-hour shift.
Long story short: never trust the administrative staff at a post-secondary institution to do anything right. And I mean, NEVER. You'd THINK I'd have learned that lesson by now, but no.
I should have logged in to MyMRC a while back and double-checked stuff. I should have contacted SAIT when I didn't get an official receipt by the last week of July. So many things to kick MYSELF for now, too, besides being annoyed that SAIT screwed up so badly.
I really hope there is still room in Mount Royal's BSc program. I will just CRY at this point if I don't get in, and I'm stuck working for another year.
So NOTHING I meant to do yesterday got done, and I passed out in exhaustion when I got home, so nothing got done then, either. I'm still incredibly tired, so I guess I'm going back to bed. I'm so sorry to the people I owe various things; I will work on them when I get home from work tonight.
Ooh, and also? While I'm complaining? The insides of my ears itch SO BAD right now, but if I take a 12-hour allergy pill NOW, it will be wearing off during dinner tonight. Which would be BAD, especially if I end up on rail making the food. So I need to wait a few hours. Which, ARGH. The itching is driving me NUTS.
WHY.
ME.
Man.
The last school I applied to was Mount Royal College. Not my first choice, but the U of C fell through over a bunch of red tape. Mount Royal was nearly the same deal - they needed change-of-name forms that I'd long since lost all my copies of - but since Mount Royal's deadlines are so much more relaxed than the U of C's, I was able to get them a copy before the deadline for transcripts (which was August 1).
I personally hand-delivered that copy to the Registrar's Office on July 29. At the time, the woman who took the form told me they would now be able to start processing my application. Which I took to mean, "We now have all your documents."
Apparently NOT. Despite the fact that it was only 3 days from the deadline and she had my records open in front of her at the time, the woman I spoke to did not bother to tell me that they hadn't received my SAIT transcripts yet.
So for the past two weeks and some, I've been merrily going along thinking my application was being processed, and waiting to hear yay or nay.
I was starting to get concerned though, and when my sister received HER acceptance letter to their General Studies program (something which, incidentally, I can only WISH I had taken when I was able) on Tuesday, I thought WTF is the delay, it's mid-August!
So I logged on to MyMRC, and it tells me that I'm missing documents.
I called Mount Royal first thing in the morning on Wednesday and asked what gives. They told me that my SAIT transcripts never arrived. What? I told them I was led to believe that my records were complete, and could they check again?
They had someone actually go and pull out my physical file and check it - nope, nada, sorry. My mother picked up this message, as I had to go to work.
So yesterday, I called SAIT Customer Service, as they have no separate, "Admissions," department to call.
After sitting around on hold for 15 minutes (actually a wonderfully short wait time, considering), I reached someone who listened to my tale of woe with a, "Wow..." and promised to patch me through to someone in Transcripts directly. Instead, she typed the number wrong, and Telus hung up on me. ARGH.
I tried again, and got a different rep. I explained again what the situation was. He checked my records and reported that they have a record of my requesting transcripts sent to the U of C back in April. Those were sent.
They have no other record of a transcript request. I told him that I came in July 4th, and that I was only given a temporary receipt for some reason.
A-HA. Their whole system was DOWN on July 4th. There IS a record of me coming in that day and holding a cash transaction with one of their cashiers. And that's where the trail ends...because after they got their system back online, my particular ball got dropped rather than followed up on.
My request was never processed. Transcripts were never sent. The unspecified cash transaction has just been sitting unnoticed in their system these six weeks.
FAIL.
The Customer Service guy explained that I'd have to come in and sign another request form (once we'd established that I don't have access to a fax machine, although, "we don't normally fax these, but...") because they HAVE to have my signature on the form. He promised that they wouldn't make me pay it twice, how nice of them.
He coolly asked when the MRC deadline for transcripts is; a cool that entirely disappeared when I said that the deadline passed two weeks ago. HOWEVER, I added, Mount Royal accepts last-minute applicants up until, well, the last minute or the program is full...whichever comes first. He kindly expressed relief that I might still have a chance to get in. (Plus I'm sure he was relieved that my not getting in might not be All Their Fault, Oops.)
SO.
So YESTERDAY, I got up with the fucking chickens and dragged myself numbly to the SAIT campus. When my number was up, I explained the whole story once again to a lady in Customer Service. She was appropriately horrified by the whole affair ("Oh my god, that's horrible!"), and took my temp receipt with her off directly to the Transcripts department to see what she could do.
Aaaand, upshot is that I got my transcripts in a specially sealed envelope ("Warning: opening this envelope will caused, 'OPENED' to appear in the red panel,") to personally hand-deliver to Mount Royal. Which I promptly did.
And by then it was noonish, and I went to work for my 8-hour shift.
Long story short: never trust the administrative staff at a post-secondary institution to do anything right. And I mean, NEVER. You'd THINK I'd have learned that lesson by now, but no.
I should have logged in to MyMRC a while back and double-checked stuff. I should have contacted SAIT when I didn't get an official receipt by the last week of July. So many things to kick MYSELF for now, too, besides being annoyed that SAIT screwed up so badly.
I really hope there is still room in Mount Royal's BSc program. I will just CRY at this point if I don't get in, and I'm stuck working for another year.
So NOTHING I meant to do yesterday got done, and I passed out in exhaustion when I got home, so nothing got done then, either. I'm still incredibly tired, so I guess I'm going back to bed. I'm so sorry to the people I owe various things; I will work on them when I get home from work tonight.
Ooh, and also? While I'm complaining? The insides of my ears itch SO BAD right now, but if I take a 12-hour allergy pill NOW, it will be wearing off during dinner tonight. Which would be BAD, especially if I end up on rail making the food. So I need to wait a few hours. Which, ARGH. The itching is driving me NUTS.
WHY.
ME.
Man.
![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
(no subject)
Date: 2008-08-16 03:24 pm (UTC)Because you are just so incredibly special. You are the specialest of all the special people in the world.
That's why you.
:)
Just thought I'd make you feel better. (Or, at least, smile?)
(no subject)
Date: 2008-08-17 03:12 am (UTC)I'd be f*ing pissed at them, not yourself. They f*ed your sh*t up bad, the f*ing a*holes.
(no subject)
Date: 2008-08-18 01:36 pm (UTC)